Privacy Policy

Privacy policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

You are more than welcome to read our full policy, but the main parts are this!

We use your data to:
- enhance your shopping experience
- to send you relevant promotions and offers, ONLY if you ask us to do so, which you can unsubscribe at any time.
- to send your order to our logistics partner so they can fulfill your order.

We DO NOT sell or swap your personal data to third parties for advertising purposes.

1. What information do we collect?


We collect information to enhance your shopping experience with us and send you offers and promotions which we feel you will be interested in. ONLY upon your approval, NEVER otherwise.
We may collect, store and use the following kinds of personal data:

- information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;

- information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.

- information that you provide to us for the purpose of registering with us include Name, Address, Telephone number, e-mail. We DO NOT hold and financial information, the card payments are made through either third party secure financial software.

- information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

- any other information that you choose to send to us.

2. Cookies

We may send a cookie, which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes, as well as tracking our advertising campaigns. We may also use that information to recognize your computer when you visit our website, and to personalize our website for you.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites including this one.

We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website, Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

In cases where we work with various partner websites including Social Media platforms, when a user visits from one of these partners a cookie is used to track the user.

3. Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • administer the website;
  • improve your browsing experience by personalising the website;
  • enable your use of the services available on the website;
  • send to you goods purchased via the website, and supply to you services purchased via the website;
  • send statements and invoices to you, and collect payments from you, payments are collected by the payment gateway software suppliers. We do not hold any personal financial information on our servers.
  • send you commercial communications, including a newsletter;
  • send you email notifications which you have specifically requested, together with SMS notifications if you have specifically requested this communication.
  • send to you our newsletter and other marketing communications (relating to our business by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at info@lovewelcomes.com or by visiting www.lovewelcomes.com
  • provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
  • deal with inquiries and complaints made by or about you relating to the website;
4. Other disclosures

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
  • to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

5. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Union, information which you provide may be transferred to countries including the United States, Japan and other countries which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers

6. Security of your personal data

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

8. Your rights

You may instruct us not to process your personal data for marketing purposes by email info@lovewelcomes.com at any time or unsubscribe online. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

9. Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

10. Updating information

Please let us know if the personal information, which we hold about you needs to be corrected or updated.

11. Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@lovewelcomes.com or by post to:

UK Operational Headquarters
Love Welcomes
c/o Hatch Enterprise
53-55 East Street
London.
SE17 2DJ

12. Your rights

The right to access your information

You have the right to request a copy of the information that we hold about you. This information is provided free of charge within one calendar month. If you would like a copy of some or all of your personal information, please email us at the following address: info@lovewelcomes.com

The right to have your data corrected
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by emailing us at the following address: info@lovewelcomes.com

The right to erasure
You have the right to withdraw consent at any time. If you would like us to erase your data, please email us at the following address: info@lovewelcomes.com

The right to complain
You have the right to lodge a complaint with the supervisory authority at any time.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23.10.19

Contact us
Contact details of data controller:

Love Welcomes
c/o Carrier Direct Marketing
Westacott Road
Barnstaple 
EX32 8AW

Contact details of data processor:

&hype Limited
5 Park Lane
Charvil RG10 9TR
United Kingdom
gdpr@andhype.com